About Jmac Plumbing & Heating of Dundee
The principal operative of Jmac Plumbing & Heating has had many years of experience in the construction business. He believes that most companies in this industry, which includes plumbing contractors, suffer from two major problems that Jmac Plumbing & Heating can improve upon and exploit.
The first problem comes from scheduling of jobs. Many plumbing contractors find it difficult to maintain established schedules with their customers that lead to a decrease in customer satisfaction and retention. This is caused by poor management, less than reliable employees, and delays in inventory procurement and distribution. The second problem is in retaining reliable and motivated personnel. Many plumbing companies rely on temporary or transient employees that lead to high turnover rates and decreased service quality.
Jmac Plumbing & Heating institutes the following key procedures:
- Creation of a position of inventory coordinator and have at least one expeditor assigned to each project.
- Have a dedicated project manager for each project who can handle quality control issues.
- Initiate a Customer Satisfaction scheme that will involve direct communication between the project Manager and the customer.
We carry out plumbing, heating and gas work in the following areas: Dundee, Arbroath, Carnoustie, St Andrews, Perth, Fife, Invergowrie, Forfar, Brechin, Montrose & more.